Cancellation & Refund Policy

Cancelling your subscription

Any organization owner can cancel from Billing → Cancel subscription inside the app — no notice period, no cancellation fee, no phone call, no "retention specialist". Cancellation takes effect at the end of the current monthly billing period; you keep full access until then and are not charged again.

During the free trial

The 14-day trial requires no card to start and simply expires if you do nothing — there is nothing to cancel and you will never be charged. If you added a payment method, you'll receive a reminder email 7 days before the trial ends with a direct cancellation link; cancel before the trial ends and no charge is made.

Refunds

Monthly fees already paid are generally non-refundable, and partial months are not prorated — this is what keeps a flat, sales-call-free price possible. Two exceptions, always:

• If you were charged in error (for example a renewal that ran after you cancelled, or a duplicate charge), we refund it in full, promptly.
• If something on our side made the service materially unusable for you during a billing period, write to us and we will make it right — a refund or credit, at your choice, no forms to fill.

Refund requests: support@standardos.com. We respond within one business day, and approved refunds are returned to the original payment method (bank posting times are typically 5–10 business days).

Your data after cancellation

Cancelling never locks you out of your own records: your workspace becomes read-only and remains fully exportable for 90 days after the subscription ends, after which it is scheduled for deletion. Export everything with one click at any time — before, during, or after cancellation.

Business customers

StandardOS is sold to businesses only, so the consumer right of withdrawal does not apply; this policy is what applies instead, and it is intentionally more generous in the ways that matter to a business: cancel anytime, keep your data, no lock-in.